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Capital One | Enterprise-wide Onboarding


Revising the Day One Experience

The conversion for our day 1 onboarding experiences to virtual was a necessity but we realized it was also an opportunity to update and refresh a number of our program elements and experiment with new frameworks. Several months on we have a number of lessons learned about how to not only deliver on critical day 1 new hire expectations (such as benefits overviews) but also how to infuse an all virtual experience with meaningful elements of diversity, inclusion and associate engagement. This session will provide an overview of the lessons learned and share an early view of how they and the data gathered from our participants during this time is shaping what our program will look like in the future. 

TasKus / Ring  | Employee Learning Experience

Radical Pivots for Onboarding Engagement

You will learn how leading companies re-defining customer and employee experience have taken an Agile approach to increase new hire engagement in the era of virtual and Zoom fatigue.

Hacks include-

-“Un-conferencing” /

-Switching up the Buddy Program /

-Enabling at Home Performance and Wellness.

Sigura | Experience Design Lab - How to Create a Five-Star Remote Onboarding Experience

How to create a five-star remote Onboarding Experience

During this workshop, Wendy Smith will provide behind-the-scenes insights on how to apply her 4DX Framework to develop a world-class remote onboarding experience fit for the needs of today’s workers. The session will walk you through all the key elements that must be addressed in order to develop a comprehensive roadmap to execute against in creating an exceptional onboarding experience. We will explore each step of the design framework in-depth, including persona development, journey mapping, branding, implementation planning, measurement systems and more!

Netflix | Sparking Joy in the Virtual Onboarding Experience

At Netflix, the onboarding program is intended to welcome our new hires and provide a journey that creates moments of pause, education and celebration. Each onboarding ‘episode’ delivers a meaningful, efficient, fun way for new hires to embrace their new chapter at Netflix. However just like you can click through, skip, or rewatch your favorite episode on Netflix, employees can experience the “Episodes” at their pace. In the digital age of onboarding, this personalized approach has helped accelerate learning, foster connections, and ensure inclusion is reflected throughout the design of the experience.

The choice is theirs and the journey awaits.

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